Description:
Responds to customer enquiries online and by telephone, providing excellent customer service and quoting for available parts where possible; sells automotive parts by taking and clarifying customer orders; maintaining parts databases; maintaining safe and secure environment. 17.5 hours Mon-Fri, optionally +4 hours some Saturdays.

Duties:
* Responds promptly to online enquiries, sifting out unsuitable enquiries and providing quotes in response to those in stock.

* Handles incoming calls as a first point of contact, providing exempliary customer service whilst checking stock for requested items.

* Takes customer orders by listening to and clarifying requests; identifying appropriate parts; offering and explaining alternative solutions.

* Completes sales by entering purchased items into stock/invoicing system; obtaining payment; issuing sales invoice receipts.

* Mans the sales counter, providing confident customer-facing support and advising on parts available to meet customer requirements.

* Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.

* Accomplishes organisation goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Data Entry Skills, Telephone Skills, Customer Service, Verbal Communication, Selling to Customer Needs, Product Knowledge, Inventory Control, Vendor Relationships, Equipment Maintenance, Lifting, Job Knowledge